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Customer Service Officer - Cemetery Services
  • Salary Range (Level 3 MOA) $70,298 to $75,755 per annum + super
  • Part-time 0.5 FTE - 12 month fixed term contract

Who we are:

The City of Salisbury is a progressive Council with a significant track record of innovation and achievement. As one of the largest Councils in South Australia it encompassing an area of 158km2 and includes coastal and mangrove environments, wetlands, creeks and rivers and foothills.  We are a leader in local government with a significant track record in environmental management.

We are a customer focused organisation, providing essential services to residents and visitors, in a dynamic and flexible working environment.

Our values (ReACH) of Respect, Accountability, Collaboration and Helpfulness underpin the work we do for our community.


The role:

The Salisbury Memorial Park is committed to providing the very best facilities with caring compassionate service.  Based at the Community Hub, this position will be responsible for the efficient coordination of services for the Salisbury Memorial Park as well as providing general clerical assistance to the Team Leader, Sport, Recreation and Cemeteries.

As the first point of contact for the Salisbury Memorial Park you will respond to customer enquiries with sensitivity and confidentiality. This will require an understanding of Local Government, community services, cemetery services and most importantly the ability to display courtesy, empathy and tact at all times.


Specialist Skills, Required Knowledge and Conditions:

Courtesy, empathy, sensitivity and tact when dealing with customers, specifically those in grief.
Knowledge of work activities performed within the Department, together with a sound knowledge of procedural, operational and legislative methods of the work area and funeral industry.
Advanced level of proficiency in the operation of Microsoft Office applications

Who you are:

Experience in dealing with people in crisis/grief.
Excellent attention to detail.

What’s in it for you?

The opportunity to become part of a hard working dedicated team, making a difference to the community delivering on an exceptional customer experience with the flexibility to manage what’s important through an excellent work life balance.


Further information is available by accessing the Position Description.


Specific enquiries can be made to Brian Gillies, Team Leader, Sport, Recreation and Cemeteries on 0434 185 369.


Applications addressing the selection criteria can be submitted by clicking 'Apply Now' to submit your application!  Applications close at 9.00am on Monday 25 January 2021.

Job Ref: AH000240
Submitted: 23-12-2020

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